On Friday, January 8th, RepairQ customers experienced a slow user interface experience that began at approximately 4:35pm EST and ended at approximately 5:01pm EST.

Our support team announced that some users were experiencing usability issues resulting in slow page loading and navigation issues at approximately 4:38pm EST. Shortly thereafter our development team confirmed the issue and they were working to restore service to full functionality.

An investigation revealed that the cause of the disruption was related to messaging services for one account causing an overload. Developers paused automatic notifications and messages in an attempt to reduce the stress and allow the system to recover. After observing a performance improvement, the solution was implemented throughout the system for all customers.

Going forward the suspect account will be placed on a standalone server to limit the potential for disruption. This process is estimated to begin as early as Monday, January 11th.

We sincerely apologize for any inconvenience that the disruption may have caused.

If you have any additional questions or need further assistance, please reach out to our Customer Service team directly. Thank you!